ATG Managed Services

Infrastructure and Application management are highly critical for successful E-Commerce implementations. Oracle ATG is a highly mature, agile, comprehensive, powerful, multi – channel capable and incredibly complex E-Commerce application framework. ATG based commerce website can drive customer interactions across the web creating greater opportunities for companies to multiply their channels of growth. ATG commerce suit has evolved and developed in built support for B2B, B2C and Mobile commerce. ATG approaches commerce in a end to end fashion. It is difficult for organizations that need to focus on developing their channel strategy when they spend their precious margins and resources on maintaining such complexity. Citrisys solutions offers Managed services portfolio specifically tuned for E-Commerce with ATG.

Our ATG managed services portfolio

Citrisys has designed our ATG managed services portfolio for organizations that building(SME) and growing(Medium to large) into the high barrier commerce market with a need to reduce their TCO and business risk from maintaining commerce applications in premise. Our ATG E-Commerce managed services portfolio highlights are given below

  • Citrisys solutions provides highly secured multi – tenant managed hosting architectures where clients can be assured of security, agility and scalability in infrastructure and application needs. It does not matter whether you are sharing resources or employing independent resources with us. Citrisys assures information is secure.
  • Customizable Evaluation Assurance Level(EAL) architecture defending data from threats, vulnerabilities and minimizing risks from attacks and viruses. Maintain accountability in high volume global ATG commerce transactions
  • Citrisys infrastructure is secured by payment industry approved security(PCI DSS) and service architecture security (SSAE 16, ISO 27001) so the customer data is protected from threats and vulnerabilities throughout the system. Stop malicious external threats, effectively with Citrisys secure infrastructure.

  • Citrisys can enable organizations with capacity to drill and calculate current various ATG framework applications and resources capacity through transaction cost analysis (TCA) or any other custom unit of measure that the organizations like. Measure current capacity and performance accurately.
  • Measure network latency, SLA, SLO and cost for the complete hosted selection to see whether the current performance meets the requirements. Measure unpredictable application and user cost scenarios and prepare for worst.
  • Query, Collect, Analyze and Test current performance data for predicting the future user needs so that application can be tuned to meet transaction needs of the user. Predict future hosting requirements scale correctly.

  • Citrisys follows strict adherence to promised SLA’s. We have rigorously designed our SLA through guidance from ITIL framework. Our SLA Promise – web store up 99.9 % time, always.
  • 24×7 prioritized(L1,L2,L3, L4 and L5) support system that efficiently solves business critical tickets. Reduce downtime risks end to end in ATG. Reduce downtime and make sure Business is always ON and ready.
  • Highly capable support desk takes very minimal turn around time to respond and fix issues in the hosting architecture. Maintain high visibility in issue resolution and bill for services accurately

  • Our multi – location data center delivers content based on the geography in order to avoid latency(CDN). With our CDN, companies can expect the data integrity to be highly preserved.
  • Citrisys solutions infra structure architecture is highly resilient. We promise 99.9% assured up time. But in case if there is a failure, our customers can contact us 24x7x365 days a year, quickly. Post a ticket about the issue through our customer service portal or chat with our service to resolve issues immediately. We promise best Recovery time objective (RTO) while our service stays with you and alerts you all through the issue resolution. Resolve issues without issues
  • Collaborative multi-level support service acting as defense barriers in solving hardware and application issues side by side. Manage technical hosting service portfolio at a single point efficiently and effectively.
  • Asset and IT alignment risks are minimized completely because availability and reliability is delivered as promised by business aligned hosting center, 99.9% of the time. Externalize IT asset maintenance risk.

  • Citrisys helps organizations to optimize multi – channel commerce components like merchandizing, customer service, analytics, shopping cart, catalog, personalization engine and content management. Optimize ATG to harness proactive intelligence and start selling your brand more. Reduce costs, create more loyalty, increase ROI and sales.
  • Optimize web page performance by tuning RedHat, JBoss and any other web services component to suit your business needs. Optimize application architecture to generate faster page load times. Tune effectively, Tune for sales.
  • Redundant tire 3 data center architecture with tuning capability for load balancing optimization. When customers or end-users use the IT resource they should not be waiting. Increase customer attrition rates
  • Tune the analytics portfolio with our Business Analyst to create more page visits and conversion rate. Increase revenue through Analytics

  • Our application support team has more than 15 years of combined service experience in developing, deploying and maintaining commerce and specifically ATG applications. Citrisys solutions ATG expertise is business ready.
  • Citrisys solutions helps you to sign and request a ATG Commerce service through a simple but sure step methodology. Place a request, expect our sales team to call you, work with our Business Analyst, find services fit for your business needs, solve technical issues with TAM, Deploy quickly and get support. Stop spending time on getting service, start getting service.

  • Citrisys has strict policies on maintaining certified and experienced support personnel for ensuring quality and efficiency in resolution of architecture issues. Reduce service and support spending for the Commerce portfolio.
  • Reduce application downtime risk and TCO by resolving issues faster using Citrisys support team. Focus in creating more space for generating higher ROI and business value by transparent resource billing. Reduce costly staff augmentation.
  • Manage application implementation and maintenance externally to reduce IT CAPEX footprint. Create value from Commerce sooner.

  • Automated application health monitoring tools providing incident alerts to the support and service desk. The application support and service desk in turn fix it. Proactively predict your Commerce application and hosting status
  • Our hosting infrastructure stack can help businesses to monitor their application performance and provision tuning according to business needs, before their users do. Maintain brand image
  • Citrisys solutions expects you to forget spending CAPEX on monitoring resources that stay awake only from 9-5. Monitoring and alerting your webs store is performed through an automated alert system. Citrisys solutions alerts you through SMS and Email. Stay in touch with your web store, automatically.

Citrisys solutions has a highly qualified set of tools, resources and teams qualified for a wide variety of application and architecture issues. We help you to prioritize issues and solve issues that are highly critical. Our in house business team solves important tickets from 9 to 7( except local holidays). Get professional support, quickly.

  • With Citrisys managed services release management is monitored in and managed in a collaborated risk free environment. Easier, risk reduced release management streamlining business change.
  • Our Bi-Directional data replication and synchronization DNS methodology helps organizations to manage, load and store content in a very effective manner. Helps organizations to compete globally
  • Load balanced network helps organizations to continuously provide their end-users with redundant web store backup. Restore with proximity, save cost of downtime.

  • Clients can approve patches and fixes in separate test environment before being deployed in real time without loading the application server. Minimize application availability risks due to improper application patching.
  • Citrisys has automated patch management that enable clients to monitor updating of approved software components for security, service packs and software bug fixing issues. Increase internal IT staff productivity by focusing on building IT components that are robust.
  • Citrisys patch management tool encompasses service compliance(ITIL, PCI DSS) according to business needs, while applying changes to technical architecture. Reduce legal penalties.

  • Citrisys minimizes risk and reliance on internal systems. Avoiding complex data storage and maintenance architecture CAPEX
  • Fully customizable on-demand back-up and restoration portfolio scalable to business needs. Pay as you grow
  • 24x7x365 guaranteed service levels for fast, secure and dependable back up and restoration of business data ensuring recovery point objectives (RPO) are met correctly. Ensure continuous business process availability (BCM)

  • Citrisys helps companies to see if their ATG implementations meet their strategy requirements by providing post implementation audit services. Proactively measure spending efforts on fixing IT issues.
  • Organizations can reduce resistance to IT audits by directly obtaining the performance data quickly from Citrisys servers, once implemented. Increase ROI from Audits quickly.
  • Organizations can also use disclosed third parties in Citrisys hosting environment to audit their current application implementations and evaluate the performance.

Our managed services for cloud development and testing

Develop and Deploy ATG – Cost effectively

Procurement and development costs are really high for companies that need IT development resources immediately. In-premise development shows increases in hidden project life cycle costs and so the economies of scale, in the longer run. With almost 25 years of combined development experience Citrisys can help companies and individuals to reduce development, deployment and maintenance risks aggressively. With our ATG tested Cloud Development framework, organizations can Collaborate, Develop, Test, Automate, Accelerate and Manage projects quickly and cost efficiently.

Interested? Get in Touch

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